One of the key aspects of businesses today is your relationship with your customers and how satisfied they are. No matter what the size of the business, a good CRM System goes a long way in improving customer relationships and streamlining the sales process. The business benefits of a well integrated CRM system is no longer a matter of debate, no matter what the size of your company.
However most of the top CRM vendors like Salesforce, Oracle, Microsoft and SAP are too costly for small and medium businesses. But that doesn’t mean SMBs don’t have any option in this regard. In fact there are many free and open source CRM Systems available to get you started. Most of them also have a paid version (cloud based) with enhanced features. So once you have tested the free version and started benefiting from it you can think of investing further in a full feature paid version.
Given below is a brief overview of 5 of the best free and open source CRM systems.