Biorbyt is an organization manufacturing and testing reagents widely used for scientific research. It is developed with the sole purpose of understanding, supporting and serving the needs of bench scientists. We integrated a complete package of SugarCRM to the system of this organization and also created a customized Magento e-store for the better functioning of e-commerce business.
The organization required to have an online presence to sell their huge repository of scientific products and laboratory supplies to their customers. They wanted to reach wider market of their products through e-commerce solution.
The company wanted some major customizations in SugarCRM, which they were using for customer relationship management, for making better use of this system. They wanted to add new modules and customize the existing modules suiting their business needs.
Custom Module Development
Considering the business needs of the organization, we developed and customized SugarCRM. We created custom dashlets for displaying product complaints. We customized email module for adding canned response. In addition, we also created custom modules like store data, forum and workflow for better business functioning.
Magento Store Development
We created a Magento store to display sales, orders and products data and with multiple tabs on the homepage. It also have extensions of Chrome Desktop Notification for tasks, notes and meeting. All these Magento customization helped the organization for better management of business in alignment with SugarCRM.