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TapCRM

TapCRM

Overview

SuiteMob: SuiteCRM Customer App is a mobile app developed by us for our products division, Appjetty. It provides a self-service app that enables their customers to take care of their problems on their own without waiting for the support. Relevant modules from SuiteCRM can be integrated with the app and provided the customers in their mobiles and tablets.

Technologies

Android, iOS, SugarCRM / SuiteCRM

Project Highlights

  • Simple User-Friendly Designer Dashboard
  • Interactive Menu Design Module Integration
  • Implementation of Smart Calendar View Format
  • Offline Retail and e-commerce Solutions
  • Development of Customer Centric App
Biztech made it so simple to install, run and use TapCRM. The app is so easy to work with than other products on the market. I just choose what the staff need to see, make the change and click save. Biztech as a business are a pleasure to work with. The support I have received with the product is amazing and couldn't recommend it highly enough. If you are looking for a solution that is extremely customisable then this is your product.

The Challenges

Simple User Friendly Interface

In order to make it easy for the customers to access information on their profile or edit it, we had to create a user-friendly dashboard and a simple design.

Data Accessibility

By getting the best out of SuiteCRM capabilities, we had to create a facility through which customers can have a glimpse at their records and analyze them through a central location

Customer Oriented Business Process

We wanted this app to help customers seek support, provide feedbacks, post complaint, track orders, access shipping and do a lot more.

Applicable for Different Industries

We had to make this app customizable so that it can cater unique requirements of various industries like retail, education, real estate, travel etc are some examples of the industries we had in mind.

The Solutions

Interactive Menu Design

As a part of our interactive menu design, customers can easily navigate to different SuiteCRM modules. Admin can customize these modules and assign them to respective users.

Smart Calendar View

App users can view all their meetings, appointments, calls, etc in a monthly calendar format for easy view and follow ups.

Offline Retail And eCommerce

We enabled the customer centric business process through SuiteCRM Customer App so that users can access FAQs, go through return and refund policies, provide product feedback and resolve minor issues on their own.

Create a Customized App

No matter what business you belong to, you can make the most out of the world’s best open source - SuiteCRM and create an app to support customers.

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