Our client in the Water Treatment Solutions provides highly technological water treatment solutions for the municipal markets as well as various types of industries. They are popular for offering water treatment solutions that are environmentally sustainable, energy efficient and cost-effective. For our client in the Water Treatment Solutions, we developed a high-end customer support portal to help them manage their customers, their data, etc. in a more organized and improved way.
AngularJS, CakePHP, IIoT, Ionic, Node.js, ReactJS
- Portal Dashboard with Multiple Options
- Customer Profile Page Development
- Integration of Notification System for the End-Users
- Creation and Implementation of the Help Manual
- Charts and Widget Implementation using CRM UI
The client wanted to create a user-friendly dashboard which helps them navigate through their account and manage different activities smoothly.
A separate profile page was required for each user. Their profile page would include fields like name, contact details, job titles, the profile picture, etc.
Smart Alerts & Notifications
This functionality was required to alert their users at regular intervals about required plant maintenance, motor replacements, etc. through notifications.
Help & Support
The client wanted to add a separate section “Help & Support” to showcase helpful videos & other resources for their customers that would include documentation about different aspects like new components, O&M media, maintenance schedules, etc.
Charts and Widgets
This feature was required to provide real-time recordings of plants with detailed information including speed, frequency, usage of temperature, charts & widgets, etc.
We developed a dashboard with multiple dashlets and options using the latest technology, CakePHP. In the dashboard, we added two sections “Dashboard” and “My Plants”.
Customer Profile page
Our expert team which has attention to detail helped the client by developing a customized profile page. The customers can create their own profile and edit the information whenever they want by logging into the customer portal.
Alerts & Notifications
The products or services provided by our client in Water Treatment Solutions need regular maintenance. Keeping this requirement in mind, we built the notification system using CakePHP. It sends a reminder at regular intervals to help the customers take the required actions.
Help & Support
The mechanics of water treatment plants are difficult to understand for everyone. Their ‘Help & Support’ section will support videos and other resources which will provide all the information about new components, O&M media, maintenance schedules, etc. to their customers.
Implementing Charts and Widgets
Values like aerator speed, temperature, and frequency of the plant and more were added by using the UI in the CRM system. These values reflect on the front end through charts and widgets giving them an overview of the workflow.