/Casestudy/Transforming ACG Service Operations through Centralized Odoo Integration and 21 CFR Part 11 Compliance
Transforming ACG Service Operations through Centralized Odoo Integration and 21 CFR Part 11 Compliance
Executive Summary
ACG operated through a combination of manual spreadsheets and separate email systems until it implemented its system upgrade. The organization faced persistent challenges in monitoring instrument calibrations and technician schedules across operational areas, preventing it from growing its business.The organization faced operational difficulties because its decentralized system prevented it from achieving complete operational visibility, which it needed for proper compliance monitoring. The collaboration between BiztechCS and ACG enabled the organization to create a high-speed digital sales-to-service workflow that integrates multiple business functions.The organization implemented automated invoicing, reducing manual work and speeding up billing processes by using an Odoo platform as its centralized system.
Project Highlights
Implemented a centralized Odoo ERP system, which integrated sales operations, inventory management, and service functions to eliminate data silos throughout their business.
Developed an electronic datasheet workflow that complies with 21 CFR Part 11 requirements through automated audit trails and secure digital signatures, which achieve complete traceability.
Established an automatic pipeline that transforms sales quotes into service orders at once, achieving a 40% decrease in required manual work.
Built a sophisticated technician planning dashboard using drag-and-drop scheduling that improved service turnaround times by 25% through better territory and skill matching.
Provided complete real-time visibility into inventory and BOM components, which enabled tracking of all available parts and achieved a 30% reduction in stockouts for vital service repairs.
Improved its financial management process through automated post-service invoice generation, which resulted in a 35% reduction of billing cycles and enhanced cash flow management.
