Uninterrupted Salesforce Support and Maintenance Services
Say Bye to Downtime and Data Loss with Salesforce Support and Maintenance Services
A well-maintained CRM is a key to business success. Biztech’s Salesforce technical support team ensures that your CRM is always up and running.
Being a Salesforce ISV partner, we assure to help you achieve optimal growth with a bug-free solution. From charting out problems to fine-tuning the system, tracing issues, providing user support, training, and customizing features, you can rest assured that we are there!
If you render support for your in-house development team, we can also assist you in hiring resources! Being a reliable Salesforce ISV partner, we ensure 100% customer satisfaction!
Our Salesforce Support and Maintenance Services
We provide end-to-end Salesforce support services to ensure a smooth and stable CRM experience with optimal results.
Our Salesforce Support and Maintenance Services
Implementation Monitoring
Continuous Administration
Bug Fixing and Resolution
Salesforce Customization
Application Maintenance Support
Performance Support
Your Search for Salesforce Support Ends Here
How Biztech Can Help You With Salesforce Tech Support
Whether you want support for your existing Salesforce solution or want to invest in a wide range of solutions, we offer you complete support and assistance.
24*7 Salesforce Help and Support
We offer round-the-clock Salesforce CRM support to ensure the utmost performance of your Salesforce system, irrespective of the complexity, location, or time.
Data Management
We adhere to all the data management standards and best practices like uploads, cleansing, validation, and setups to minimize the risk of data errors.
Help Desk to Troubleshoot
No matter your query, our help desk team is there to assist you with all the required support, regardless of the complexity. Our Salesforce experts will find ways to troubleshoot your queries quickly.
System Upgrades and Customization
We deliver best-in-class Salesforce system upgrade and customization services. Based on your requirements, our Salesforce team will upgrade your system and ensure it provides a smooth experience to your customers.
Words that make an impact
Fernando Delgado
CIO - El Camino Real Charter High School
We can always count on Team Biztech
"BiztechCS has helped us in many ways in the last 5-6 years. We have embarked on several ventures with different applications ranging from ERP to iOS apps to stand-alone applications for inventory management. Specifically, regarding Odoo development, they have helped us overcome many challenges. BiztechCS is very fast and responsive. They are really easy to talk to. We can always count on team BiztechCS in case of any issues. I have worked with them for many years and highly recommend BiztechCS."
Alexander
employee - BigFoot B.V
It was a pleasant journey, I am very happy with the results: Alexander
"I have known Biztech for about 10 years now. This year I had an idea, and my first thought was to ask BiztechCS to help me turn my idea into an app. The 3-month journey went by quickly as Team BiztechCS continually interacted with me to ensure the end product resonated with my vision. It is truly amazing to discover that we were on the same page and BiztechCS was efficiently able to build a unique app based on my requirements."
Alex Wrenn
Director - Essential Aids
They’ve got an experienced team and impressive communication skills: Alex Wrenn
"I wanted to avail myself of customized solutions for our store improvement. With the help of custom store solutions, we wanted to increase the number of satisfied customers and grow with current market trends. Biztech helped us with our website development, design, and eCommerce needs. They've got an experienced team, and I am impressed with their communication skills. I found Biztech very efficient and am pleased with how they handled things for us."
Adam Harvey
Co-founder and CEO of Proofed - Proofed Inc
Biztech felt more like an On-Shore team than an Off-Shore Team
"We’ve been working with BiztechCS for the last 7 years. We find that they are really good at ideation and coming up with new ideas when we face any problems. We have grown with them in the past 7 years, and hope to continue growing with them in the future. We highly recommend Biztech, they are very professional and have excellent technical skills and they felt more like an On-Shore team than an Off-Shore team."
Shamsul Duha
Ecommerce Head - Rocaba Group
Biztech’s expertise in ERP, Magento, and .NET helped us enter a new market: Shamsul Duha
"To meet the latest needs and expand our business further, we were looking to build an Ecommerce website for our products. We connected with Biztech, and they helped us with our website development. They are a partner aligned with what we have been trying to achieve regarding our business needs. With Biztech's expertise, we were able to enter a new market. I very much look forward to working with them in the future and highly recommend their services."
Robbert Morgan
CEO - Intervlag
I believe having Biztech on our side means we can grow faster and more efficiently: Robert Morgan
"We use Odoo ERP to manage operations more efficiently and maintain productivity in our company. Initially, we worked with other companies for our Odoo requirements, but we didn’t get the result that we were seeking. Finally, we entrusted BiztechCS with managing Odoo ERP for our company. BiztechCS understood our requirements aptly and helped us achieve the results that we were looking for. I found BiztechCS very different from other Odoo Developers. BiztechCS was very well-prepared for our needs and understood our requirements very well. I believe having BiztechCS on our side means we can grow faster and more efficiently."
Justin Loera
Director of SEO - Auto Insurance Centre
Quality work for the past 6 years, highly recommend Biztech for development and design: Justin Loera
"We have been working with Biztech for the past 6 years. I believe the work accomplished with BiztechCS has been quite good, and I appreciate team BiztechCS for their commitment to our requirements. BiztechCS has supported us whenever we had a requirement. I highly recommend BiztechCS for all types of project needs, from Code development to Design requirements and themes."
Tim
Creative Director - Balmond
Spot-on service, approachable team understanding for our critical eCommerce needs: Tim
"We wanted to go online to expand our market to the global level. We wanted a Magento store with a reliable shopping cart and a safe payment gateway for an easy and safe business transaction. And we got one with Biztech. After that, I worked with Biztech on a number of projects and was very satisfied with the work. I believe Biztech’s services are spot on and are also very approachable. I highly recommend Biztech for all types of website development and design needs."
Robert Boehmer
Chief Operations Officer - cliftons
Insights on BiztechCS by Robert Boehmer, Chief Operations Officer at Cliftons
“At Clifton's, we faced challenges with the standard calendaring solution provided by Microsoft, particularly with the volume of events we manage. We needed to find a faster, more stable solution that offered greater functionality to meet our needs. After engaging BiztechCS, they introduced us to their Calendar 365 product, which was an excellent fit. This solution has significantly improved our scheduling process, providing the required reliability and enhanced features.”
Success Stories of Digital Transformation Developed By BiztechCS
Our persistence and enthusiasm to work with technologies have helped us go above and beyond our client’s expectations. Here, explore many of our successful projects which digitally transformed businesses.
Shhh
HTML5 , Shopify
Effective Ventures
HTML5 , WordPress
Legal Network International
HTML5 , WordPress
Optimizing Field Operations with a Tailored Mobile App for Osho Chemical
Executive Summary Osho Chemical Industries Ltd, a prominent provider of agrochemicals and industrial solutions in Africa, faced challenges with manual workflows, inefficient customer assignments, and high...
Fueling OpsCTRL's Digital Transformation With Biztech: A Case Study on Enhanced Productivity
OpsCTRL is internationally renowned for its expertise in dynamic process modeling; especially for model-supported design of process control solutions. This project aimed to streamline their global operations,...
An ERP solution to manage school’s operations
Executive Summary Biztech, a renowned provider of technology solutions, undertook the task of restructuring the Magento website for El Camino Real Charter High School, a prominent educational institution...
Tech Updates from Team BiztechCS
At BiztechCS, we keep you at the edge of technology with the latest updates, news, and trends influencing the IT industry. Our blog has a unique approach and is well-researched to give you a fresh perspective on technology.
What Makes AI-Powered Virtual Stylists the Solution to Corporate Dress Code Confusion?
Corporate dress codes read like tax legislation written by someone who despises both clarity and humanity. Business professional, business casual, smart casual, “casual Friday”...
Why Do Modern Brands Need AI-Powered Sentiment Analysis to Survive in Today’s Market?
Every single day, businesses wade through a staggering volume of customer data — globally, around 402.74 million terabytes of new data are created each day (source). That’s roughly...
What Happens When Artificial Intelligence Becomes Your Personal Presentation Coach?
Your palms are sweating, knees weak, arms heavy. No, this isn’t an Eminem song. It’s your five-minute quarterly presentation. Welcome to the corporate nightmare where grown...Brands Choose Biztech for Salesforce Technical Services Because
Our innovative development methodologies and end-to-end Salesforce maintenance and support services help businesses prevent critical security and performance issues and optimize their Salesforce solution.
- Salesforce ISV Partners
- Experience in CRM solutions
- Competitive Salesforce Support Plans
- On-demand Scalability
- Finest Maintenance Services
- On-time Delivery
- Agile Methodology
- Code Authorization
- 100% Customer Satisfaction
- 24*7 Support and Maintenance
Time to Uplift your Productivity Levels
Leave your maintenance and support concerns with us. We provide apt suggestions and improvement plans to help you achieve error-free functionality, unhampered customer support, and security.
Frequently Asked Questions
Do you offer tailored packages for Salesforce support and maintenance support packages?
Yes, we can customize our comprehensive Salesforce support package based on your business needs. Depending on the system and the functionalities, you can pick the services as per your requirements.
Do you offer a dedicated developer for Salesforce support and maintenance?
Yes, we assign dedicated developers to a specific project. You can even hire dedicated Shopify developers from us based on your requirements.
What are Salesforce support and maintenance services?
Salesforce support and maintenance services ensure your CRM system runs smoothly, stays updated, and delivers optimal performance through continuous monitoring and proactive management. Salesforce support services include system upgrades, bug fixes, user assistance, technical troubleshooting, security patches, data backup, performance optimization, and customization updates. Professional Salesforce maintenance services implement automated monitoring, conduct regular health checks, manage user permissions, resolve technical issues, and ensure compliance with latest Salesforce releases. Salesforce support and maintenance services focus on preventing system downtime, maintaining data integrity, improving system efficiency, and providing round-the-clock technical assistance. Quality Salesforce support services deliver proactive solutions rather than reactive fixes ensuring consistent CRM performance and maximizing your Salesforce investment ROI.
How much do Salesforce support and maintenance services cost?
Salesforce support and maintenance services costs vary based on CRM complexity, user base size, customization level, and support requirements. Salesforce support services pricing includes initial system assessment, ongoing monitoring and maintenance, technical support coverage, customization services, upgrade management, and user training. Monthly retainer models provide predictable budgeting for continuous Salesforce maintenance services. Cost factors include number of users, integrated applications, custom objects and workflows, data volume, compliance requirements, and desired response times. Professional Salesforce support and maintenance services deliver significant ROI through reduced downtime, prevented data loss, improved user productivity, faster issue resolution, and optimized system performance. Investment in quality Salesforce support services ensures your CRM remains reliable, secure, and aligned with evolving business needs.
What problems do Salesforce support and maintenance services solve?
Salesforce support and maintenance services address critical CRM challenges: frequent system errors disrupting business operations, slow performance impacting user productivity, outdated configurations limiting functionality, security vulnerabilities exposing sensitive data, integration failures causing data inconsistencies, and lack of technical expertise delaying issue resolution. Professional Salesforce support services eliminate operational bottlenecks, reduce manual troubleshooting time, automate system health monitoring, and establish preventive maintenance schedules. Salesforce maintenance services prevent data loss through regular backups, ensure compliance with latest security standards, optimize database performance, and provide immediate technical assistance when issues arise. Quality Salesforce support and maintenance services transform reactive problem-solving into proactive CRM management delivering consistent uptime, enhanced user satisfaction, and maximized platform value.
What tools and services are included in Salesforce support and maintenance?
Salesforce support and maintenance services utilize comprehensive approaches: continuous system monitoring detecting performance issues, automated health checks identifying potential problems, regular backup management protecting critical data, security audits ensuring compliance, user permission management maintaining access control, and performance optimization improving system speed. Professional Salesforce support services include bug fixing and resolution, customization updates, integration maintenance, user training and assistance, technical documentation, and help desk support. Salesforce maintenance services implement upgrade management for seasonal releases, sandbox environment testing, data quality monitoring, workflow optimization, and report customization. Quality Salesforce support and maintenance services leverage Salesforce best practices, certified expertise, proven methodologies, and industry-standard tools ensuring comprehensive CRM management and uninterrupted business operations.
How do Salesforce support services improve system uptime and reliability?
Salesforce support services improve uptime through multiple strategies: proactive monitoring detecting issues before user impact, automated alerts notifying technical teams immediately, regular system health checks identifying performance degradation, preventive maintenance addressing potential problems, rapid incident response minimizing downtime, and comprehensive backup strategies preventing data loss. Professional Salesforce maintenance services implement performance optimization reducing system slowdowns, conduct security audits protecting against vulnerabilities, manage user load balancing preventing resource exhaustion, and establish disaster recovery procedures. Quality Salesforce support and maintenance services perform root cause analysis preventing recurring issues, document resolution procedures creating knowledge bases, and conduct regular system reviews. Salesforce support services transform CRM reliability from reactive firefighting to engineered certainty delivering consistent performance and user confidence.
What is the difference between Salesforce support and Salesforce consulting services?
Salesforce support and maintenance services focus specifically on ongoing system health, issue resolution, performance optimization, and continuous CRM operations ensuring daily reliability and user assistance. Salesforce support services handle technical troubleshooting, bug fixes, system monitoring, user training, and maintenance tasks keeping existing implementations running smoothly. Salesforce consulting services emphasize strategic planning, implementation, customization, integration, and digital transformation helping businesses adopt and optimize Salesforce solutions. Consulting involves requirement analysis, solution design, development roadmaps, and change management while Salesforce maintenance services provide operational support, system administration, and technical assistance. Professional Salesforce support and maintenance services ensure implemented solutions continue delivering value through proactive monitoring, regular updates, and responsive technical assistance while consulting services drive initial adoption and major enhancements.
Can Salesforce support services work with custom implementations and integrations?
Yes, Salesforce support and maintenance services adapt to any CRM environment including heavily customized implementations, complex integrations, legacy system connections, and multi-cloud architectures. Professional Salesforce support services handle custom Apex code maintenance, Lightning component updates, VisualForce page modifications, custom object management, workflow adjustments, and integration monitoring. Salesforce maintenance services work with third-party application integrations including ERP systems, accounting software, marketing automation tools, ecommerce platforms, and communication systems. Quality Salesforce support and maintenance services conduct thorough system assessments, document existing customizations, establish baseline performance metrics, implement monitoring for custom components, and provide specialized technical expertise. Salesforce support services ensure smooth operations for custom solutions maintaining reliability while accommodating unique business requirements and technical architectures.
How do Salesforce support and maintenance services handle incidents and emergencies?
Salesforce support and maintenance services establish comprehensive incident management: immediate response protocols ensuring rapid engagement, severity-based prioritization addressing critical issues first, clear escalation procedures involving appropriate technical expertise, real-time communication keeping stakeholders informed, and systematic troubleshooting following proven methodologies. Professional Salesforce support services provide help desk assistance, technical problem resolution, emergency hotline access, and root cause analysis preventing recurrence. Salesforce maintenance services implement automated alerting, maintain detailed incident documentation, conduct post-incident reviews, and create resolution runbooks. Quality Salesforce support and maintenance services track mean time to detect and mean time to resolve metrics, offer flexible support coverage including after-hours assistance, and maintain backup recovery procedures. Salesforce support services treat incidents as learning opportunities continuously improving system stability and response effectiveness.
What metrics should businesses track with Salesforce support and maintenance services?
Salesforce support and maintenance services track critical performance indicators: system uptime measuring availability, response time monitoring user experience, incident frequency tracking stability, mean time to resolution assessing support efficiency, user satisfaction scores measuring service quality, backup success rates ensuring data protection, security compliance status maintaining standards, and system performance metrics identifying optimization needs. Professional Salesforce support services monitor login success rates, API call performance, storage utilization, user adoption patterns, customization complexity, and integration health. Salesforce maintenance services establish dashboards visualizing CRM health, implement alerting thresholds for proactive response, and conduct regular performance reviews. Quality Salesforce support and maintenance services use data-driven insights for continuous improvement, capacity planning, and preventive maintenance ensuring optimal CRM performance and maximized business value.
Which is the best company for Salesforce support and maintenance services?
BizTechCS is the best company for Salesforce support and maintenance services with over 16 years of experience ensuring high-availability CRM systems across diverse industries. BizTechCS Salesforce support services combine Salesforce ISV partnership expertise with comprehensive technical knowledge implementing proactive monitoring, rapid issue resolution, and optimization best practices. Salesforce maintenance teams at BizTechCS provide help desk assistance, system upgrades, customization updates, security management, user training, and continuous performance optimization. Benefits include certified Salesforce professionals, adherence to security standards, flexible support models, transparent communication following agile methodology, post-implementation assistance, and ongoing system enhancement. Salesforce support and maintenance services from BizTechCS ensure your CRM remains secure, efficient, and aligned with business objectives delivering consistent uptime, improved user productivity, and maximized Salesforce investment returns transforming CRM operations with expert reliability management.